Terms and Conditions
1. Vaccinations
All dogs must have an up to date record of current vaccinations. All dogs must be vaccinated against Distemper, Hepatitis, Leptospirosis, and Canine Parvovirus. The Bordetella (kennel cough) vaccine must be given no less than seven days before boarding to allow for this vaccination to take effect. Unfortunately we are unable to accept dogs given the Kennel Cough vaccine less than seven days before coming to stay with us. We will allow dogs without the Kennel cough vaccine to stay but we are unable to cover any veterinary fees during or subsequent to your dog’s stay with us (regardless of condition).
2. Bookings, Payment and Cancellations
We accept either cash, debit card or Bank transfer 7 Days prior to the collection of your dog. A 25% non-refundable deposit may be required if boarding during peak periods e.g. school holidays. We are unable to take provisional bookings. If you choose for your dog to be returned to you before the agreed booking dates you will be required to pay for the entire duration of the initial booking. Fees for medical any treatment during or subsequent to a dog’s stay are the responsibility of the owner. Any charges will be settled prior to your dog being collected at the start of their stay with us. We charge by the day. any cancellations made within 7 Days of the original start date will result in a 100% cancellation fee.
3.More than one dogs from the same household
If you own more than one dog, on booking you will be be asked if you would like your dogs from the same household to share a kennel. If you request a shared room you accept the small possibility that your dogs may sustain an injury whilst in a kennel with another dog and that if your dog is hurt during their stay related veterinary fees will be your responsibility. Only dogs from the same household will be given the option share with another dog.
4. Females in Season
We are unable to board female dogs that are actually ‘in season’.
• If your dog comes into season during her stay and we are unable to reach you or your emergency contact we will consult with our vet who may decide to delay her season for the welfare of all dogs staying at the kennels. This would be an additional expense to you which should be settled on collection. If you believe your dog may be due a season around the time of boarding, please speak with your vet to discuss options for delaying.
5. Illness and Care
If one of our guests becomes unwell whilst at The TailWaggers Country Retreat we will access the services of The Temple End Veterinary Practice who provide veterinary services 24 hours a day, The cost of veterinary fees incurred during or subsequent to your dog’s stay will be the responsibility of the owner.
At The TailWaggers Country Retreat we socialise dogs. By accepting our socialisation terms, you accept the small possibility that your dog may sustain an injury whilst at play with other dogs and that if your dog is hurt during their stay related veterinary fees will be your responsibility.
As the cost of veterinary treatment is not covered. It is important that you let us know on arrival of any existing medical conditions affecting your dog.
Unfortunately we may have to refuse admission if your dog show signs of ill health. All attempts are made to give your dog the very best care and attention, however we cannot be held responsible for any loss outside of our control. If, in the sad event of the loss of a pet and we are unable to contact either you or your emergency contact, we would seek advice from our veterinary surgeon to make the necessary arrangements.
6. Opening hours
Opening hours are 9am 5pm. Collection or drop-off outside of these hours may be possible by prior arrangement. The charge for out of hours collection or drop-off is £25 per half hour.
If you wish to visit The TailWaggers Country Retreat you are welcome by appointment on Wednesday or Saturday between 12 and 1pm.
7.Kennel Cough
Kennel Cough is a common and highly contagious respiratory disease. Even in a scrupulously clean environment like The TailWaggers Country Retreat, this illness can strike. Unfortunately it is impossible to entirely safeguard against Kennel Cough. The virus can incubate for up to two weeks, meaning that dogs that appear perfectly healthy during their stay may be, in fact, carrying one of the viruses that cause a problem. We understand that the vaccination cannot protect your dog from all of the illnesses that contribute to Kennel Cough, but we require all dogs to be vaccinated to minimise the risk. Unfortunately, due to the arbitrary nature of the illness, we cannot accept responsibility or liability for any cost you may incur.